RESUMO
Objetivos. Evaluar el nivel de satisfacción con el servicio de telesalud del Hospital III Regional Honorio Delgado (HRHD) por parte del personal de salud y los pacientes atendidos, así como el nivel de madurez de implementación de dicho servicio. Materiales y métodos. Estudio observacional transversal llevado a cabo desde octubre a diciembre del 2021. La satisfacción del personal de salud y de los pacientes fueron evaluadas con la encuesta de Glaser et al. y el cuestionario Telemedicine Satisfaction Questionnaire (TSQ), respectivamente. El nivel de madurez del servicio se evaluó mediante la herramienta de medición del nivel de madurez de las instituciones de salud para implementar servicios de telemedicina de la Organización Panamericana de la Salud. Resultados. Se obtuvieron 129 respuestas del personal de salud. El número de profesionales no médicos satisfechos con el servicio de telesalud fue mayor al de médicos (72,5% vs 18,3%). De los 377 pacientes, el 77,6% manifestó estar satisfecho con el servicio. Con respecto al nivel de madurez, el servicio de telemedicina del HRHD cuenta con 32% de ítems en estado nulo, 40,8% en iniciado, 25,2% en avanzado y 2% en listo. Conclusiones. La satisfacción de los médicos fue menor a la de los otros profesionales de la salud. Los pacientes reportaron una satisfacción moderadamente alta. La implementación del servicio de telesalud en el HRHD se orienta hacia un nivel nulo o iniciado. Es importante que los tomadores de decisiones consideren la satisfacción de usuarios durante la implementación y seguimiento de los servicios de telesalud.
Objectives. To evaluate the level of satisfaction of healthcare workers and patients with the telehealth service of the Hospital III Regional Honorio Delgado (HRHD), as well as the maturity level of the telehealth service implementation. Materials and methods. Cross-sectional, observational study conducted from October to December 2021. The satisfaction of healthcare workers and patients was assessed with the Glaser et al. survey and the Telemedicine Satisfaction Questionnaire (TSQ), respectively. The level of service maturity was assessed using the Pan American Health Organization's instrument for measuring the maturity level of healthcare institutions implementing telemedicine service. Results. A total of 129 responses were obtained from healthcare workers. Non-physician professionals' satisfaction with the telehealth service was higher than that of physicians (72.5% vs. 18.3%). Of 377 patients, 77.6% stated they were satisfied with the service. Regarding the maturity level, the HRHD telemedicine service had 32% of items in null status, 40.8% in started, 25.2% in advanced, and 2% in ready conditions. Conclusions. Physician satisfaction was lower than that of other health professionals. Patients had a moderate-high satisfaction. The maturity level of telehealth implementation in HRHD was oriented towards a null or initiated level. Decision-makers need to consider user satisfaction for the telehealth implementation and the follow-up.
Assuntos
Humanos , Masculino , Feminino , Satisfação Pessoal , Pessoal de Saúde , Hospitais , Peru , Inquéritos e Questionários , Telemedicina , Tomada de Decisões , Atenção à SaúdeRESUMO
OBJECTIVES.: To evaluate the level of satisfaction of healthcare workers and patients with the telehealth service of the Hospital III Regional Honorio Delgado (HRHD), as well as the maturity level of the telehealth service implementation. MATERIALS AND METHODS.: Cross-sectional, observational study conducted from October to December 2021. The satisfaction of healthcare workers and patients was assessed with the Glaser et al. survey and the Telemedicine Satisfaction Questionnaire (TSQ), respectively. The level of service maturity was assessed using the Pan American Health Organization's instrument for measuring the maturity level of healthcare institutions implementing telemedicine service. RESULTS.: A total of 129 responses were obtained from healthcare workers. Non-physician professionals' satisfaction with the telehealth service was higher than that of physicians (72.5% vs. 18.3%). Of 377 patients, 77.6% stated they were satisfied with the service. Regarding the maturity level, the HRHD telemedicine service had 32% of items in null status, 40.8% in started, 25.2% in advanced, and 2% in ready conditions. CONCLUSIONS.: Physician satisfaction was lower than that of other health professionals. Patients had a moderate-high satisfaction. The maturity level of telehealth implementation in HRHD was oriented towards a null or initiated level. Decision-makers need to consider user satisfaction for the telehealth implementation and the follow-up.
OBJETIVOS.: Evaluar el nivel de satisfacción con el servicio de telesalud del Hospital III Regional Honorio Delgado (HRHD) por parte del personal de salud y los pacientes atendidos, así como el nivel de madurez de implementación de dicho servicio. MATERIALES Y MÉTODOS.: Estudio observacional transversal llevado a cabo desde octubre a diciembre del 2021. La satisfacción del personal de salud y de los pacientes fueron evaluadas con la encuesta de Glaser et al. y el cuestionario Telemedicine Satisfaction Questionnaire (TSQ), respectivamente. El nivel de madurez del servicio se evaluó mediante la herramienta de medición del nivel de madurez de las instituciones de salud para implementar servicios de telemedicina de la Organización Panamericana de la Salud. RESULTADOS.: Se obtuvieron 129 respuestas del personal de salud. El número de profesionales no médicos satisfechos con el servicio de telesalud fue mayor al de médicos (72,5% vs 18,3%). De los 377 pacientes, el 77,6% manifestó estar satisfecho con el servicio. Con respecto al nivel de madurez, el servicio de telemedicina del HRHD cuenta con 32% de ítems en estado nulo, 40,8% en iniciado, 25,2% en avanzado y 2% en listo. CONCLUSIONES.: La satisfacción de los médicos fue menor a la de los otros profesionales de la salud. Los pacientes reportaron una satisfacción moderadamente alta. La implementación del servicio de telesalud en el HRHD se orienta hacia un nivel nulo o iniciado. Es importante que los tomadores de decisiones consideren la satisfacción de usuarios durante la implementación y seguimiento de los servicios de telesalud.
Assuntos
Satisfação do Paciente , Telemedicina , Humanos , Estudos Transversais , Peru , Hospitais , Pessoal de Saúde , Satisfação PessoalRESUMO
Infodemiology has been widely used to assess epidemics. In light of the recent pandemic, we use Google Search data to explore online interest about COVID-19 and related topics in 20 countries of Latin America and the Caribbean. Data from Google Trends from December 12, 2019, to April 25, 2020, regarding COVID-19 and other related topics were retrieved and correlated with official data on COVID-19 cases and with national epidemiological indicators. The Latin American and Caribbean countries with the most interest for COVID-19 were Peru (100%) and Panama (98.39%). No correlation was found between this interest and national epidemiological indicators. The global and local response time were 20.2 ± 1.2 days and 16.7 ± 15 days, respectively. The duration of public attention was 64.8 ± 12.5 days. The most popular topics related to COVID-19 were: the country's situation (100 ± 0) and coronavirus symptoms (36.82 ± 16.16). Most countries showed a strong or moderated (r = 0.72) significant correlation between searches related to COVID-19 and daily new cases. In addition, the highest significant lag correlation was found on day 13.35 ± 5.76 (r = 0.79). Interest shown by Latin American and Caribbean countries for COVID-19 was high. The degree of online interest in a country does not clearly reflect the magnitude of their epidemiological indicators. The response time and the lag correlation were greater than in European and Asian countries. Less interest was found for preventive measures. Strong correlation between searches for COVID-19 and daily new cases suggests a predictive utility.
Assuntos
COVID-19 , Brasil , Região do Caribe , Humanos , América Latina/epidemiologia , Pandemias , SARS-CoV-2 , Ferramenta de BuscaRESUMO
Infodemiology has been widely used to assess epidemics. In light of the recent pandemic, we use Google Search data to explore online interest about COVID-19 and related topics in 20 countries of Latin America and the Caribbean. Data from Google Trends from December 12, 2019, to April 25, 2020, regarding COVID-19 and other related topics were retrieved and correlated with official data on COVID-19 cases and with national epidemiological indicators. The Latin American and Caribbean countries with the most interest for COVID-19 were Peru (100%) and Panama (98.39%). No correlation was found between this interest and national epidemiological indicators. The global and local response time were 20.2 ± 1.2 days and 16.7 ± 15 days, respectively. The duration of public attention was 64.8 ± 12.5 days. The most popular topics related to COVID-19 were: the country's situation (100 ± 0) and coronavirus symptoms (36.82 ± 16.16). Most countries showed a strong or moderated (r = 0.72) significant correlation between searches related to COVID-19 and daily new cases. In addition, the highest significant lag correlation was found on day 13.35 ± 5.76 (r = 0.79). Interest shown by Latin American and Caribbean countries for COVID-19 was high. The degree of online interest in a country does not clearly reflect the magnitude of their epidemiological indicators. The response time and the lag correlation were greater than in European and Asian countries. Less interest was found for preventive measures. Strong correlation between searches for COVID-19 and daily new cases suggests a predictive utility.
La infodemiología ha sido utilizada ampliamente para evaluar epidemias. A la luz de la pandemia reciente, usamos datos de Google Search para investigar el interés en línea sobre COVID-19 y temas relacionados en 20 países de Latinoamérica y el Caribe. Los datos se obtuvieron de Google Trends, desde el 12 de diciembre 2019 al 25 de abril de 2020, respecto a la COVID-19 y otros temas relacionados, y se correlacionaron con datos oficiales sobre casos de COVID-19, así como con indicadores nacionales epidemiológicos. Los países latinoamericanos y del Caribe con mayor interés en la COVID-19 fueron: Perú (100%) y Panamá (98,39%). No se encontró correlación entre este interés y los indicadores nacionales epidemiológicos. Los tiempos de respuesta global y local fueron 20,2 ± 1,2 días and 16,7 ± 15 días, respectivamente. La duración de la atención pública fue 64,8 ± 12,5 días. Los temas más populares relacionados con la COVID-19 fueron: la situación del país (100 ± 0) y síntomas de coronavirus (36,82 ± 16,16). La mayoría de los países mostraron una correlación significativa fuerte o moderada (r = 0,72) entre las búsquedas relacionadas con la COVID-19 y los nuevos casos diarios. Asimismo, se descubrió que la correlación de retraso significativa más alta se produjo el día 13,35 ± 5,76 (r = 0,79). El interés mostrado por países latinoamericanos y del Caribe sobre la COVID-19 fue alto. El grado de interés en línea en un país no refleja claramente la magnitud de sus indicadores epidemiológicos. El tiempo de respuesta y la correlación de retraso fueron mayores que en los países europeos y asiáticos. Se descubrió poco interés respecto a las medidas preventivas. Una fuerte correlación entre las búsquedas de COVID-19 y nuevos casos diarios sugiere una utilidad predictiva.
A infodemiologia tem sido largamente utilizada para avaliar as epidemias. À luz da mais recente pandemia, utilizamos dados da Google Search para explorar o interesse online sobre COVID-19 e temas correlatos em 20 países da América Latina e Caribe. Foram recuperados e correlacionados dados do Google Trends entre 12 de dezembro de 2019 e 25 de abril de 2020, sobre COVID-19 e temas relacionados, com dados oficiais sobre casos de COVID-19 e com indicadores epidemiológicos nacionais. Os países latino-americanos e caribenhos com maior interesse na COVID-19 foram Peru (100%) e Panamá (98.39%). Não foi encontrada correlação entre esse interesse e os indicadores epidemiológicos nacionais. Os tempos de resposta global e local foram de 20,2 ± 1,2 dias e 16,7 ± 15 dias, respectivamente. A duração da atenção do público foi de 64,8 ± 12,5 dias. Os temas mais populares relacionados à COVID-19 foram: a situação do respectivo país (100 ± 0) e os sintomas relacionados ao novo coronavírus (36,82 ± 16,16). A maioria dos países mostrou uma associação significativa forte ou moderada (r = 0,72) entre buscas relacionadas à COVID-19 e casos novos diários. Além disso, a correlação defasada significativa mais alta foi encontrada no dia 13,35 ± 5,76 (r = 0,79). Os países latino-americanos e caribenhos demonstraram forte interesse na COVID-19. O grau de interesse na internet em um país não reflete claramente a magnitude de seus indicadores epidemiológicos. O tempo de resposta e a correlação defasada foram maiores que nos países europeus e asiáticos. Houve pouco interesse em medidas preventivas. A correlação forte entre busca por COVID-19 e casos novos diários sugere utilidade preditiva.
